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By ordering from us, you are agreeing to our Terms and Conditions, so please take a few moments to read them prior to purchase.




1.1 All our cards/stationery are individually handmade by us without the use of commercial machinery, therefore there may be slight differences between cards of the same design. Although we try and replicate the card design shown in the card description and photographs, certain designs may vary in the quantity, shape and colour shade of materials used.
1.2 We reserve the right to alter any of the content on this website at any time. We cannot be made liable for any errors present on this website, but will endeavor to correct such errors should they come to our attention.
1.3 Many of our cards are not suitable for handling by children under three years as they contain small parts which may become detached.
1.4 All copyright and intellectual property rights remain the property of Aarlotte Designs.
1.5 We will not be held responsible for any loss occurred by the use or inability to use our website



We are only liable up to the cost of the goods purchased.
We try our best to provide accurate information regarding the UK posting guidelines (i.e. letter, large letter and packet). As our cards are handmade, slight differences in bow sizes for example, can lead to a different posting price than the one displayed on our website and our cards. We do not accept responsibility if the information we supply is incorrect. We suggest customers confirm this information with a postal representative prior to posting. 
Please make sure that all spelling is correct at point of purchase, if after checking your order confirmation you notice that there are any spelling mistakes, please contact us straight away.  Once your card has been printed, we will not be able to make any alterations to your order.

We are not responsible for any order that a customer has placed in error.  Should the said customer wish to cancel their order with us, we only agree to provide them with a refund as long as we have not already persoanlised the said product(s).  This applies to any type of error on the customers part, including but not limited to customers purchasing products without realising and understanding our dispatch time.  We will issue refunds relating to 1.9 within seven days of the purchase date and time. 


Contractual Obligations

2.1 By ordering from us, you are agreeing to our Terms and Conditions, which constitutes a legally binding agreement between you, the customer, and us, the supplier. We reserve the right to deal solely with the named person who placed the order and not with members of the purchaser’s family, friends etc.
2.2 By placing an order with us, you are submitting a request for goods which are contained within the order. We reserve the right to decline your order at any point without explanation.


Returns Policy

3.1 Our promise is to supply quality handmade greeting cards and wedding stationery. If you are not entirely satisfied however with your purchase, we will be happy to refund the cost of the card as long as it is retuned unused and in a resalable condition to us within 14 days of receipt. Please use the original packaging to return your item(s) as this will help prevent damage in the post. Items damaged in the post back to us cannot be refunded (as they will be unsalable).  We cannot however provide a refund on cards that have been personalised or custom made in any way unless they are proven faulty.  
3.2 You do not require authorisation, although we would be grateful if you contacted us before returning the item(s) stating the reason why you are requesting a refund, as this could help us to prevent re-occurring problems. If this is not possible please include a note with these details with the returned item(s).
3.3 We will process your refund within 14 days of receiving the goods back to your PayPal account.



4.1 All prices on our website are in British pounds sterling.
4.2 We reserve the right to change the prices of goods on our website at any time.
4.3 The postage cost will be calculated at the point of purchase based upon the delivery address you supply.


Delivery Information

5.1 Once payment and full details for any personalisation required are received, our current dispatch time is ONE WORKING DAY for greeting cards and for wedding stationery SEVEN WORKING DAYS of purchase via First Class Post to the address provided by you at the point of purchase. Larger orders will take a little longer to prepare. Orders over £50 may be dispatched via First Class Recorded (signed for) delivery.
5.2 If you require your goods to be posted directly to the recipient for a specified date, we will endeavor to do this for you. We however are not responsible for the time of arrival after posting, as this is then out of our hands.
5.3 We do not currently offer next day delivery as we do not rush or prioritise orders to meet the demand of posting the same day. Your card is prepared to the highest standards and so we will not jeopardize this for the sake of urgency. Due to this, we suggest that orders are placed well before the occasion they are required for to allow time for it to reach you.
5.4 For certain occasions we will give last order dates on our website which must be adhered to in order for your goods to be dealt with in time. These include, but are not limited to Christmas, Valentine’s Day, Father’s Day and Mother’s Day.
5.5 For international delivery (outside the UK) your order will be sent First Class via Airmail which Royal Mail states should be delivered within 7 working days (although may take longer). Orders over £25 may be dispatched via First Class Recorded (signed for) Airmail delivery.
5.6 We will not be held liable for any loss caused to you due to late delivery. We will not be made responsible for failure or delay of delivery, where this is due to circumstances beyond our control. This includes but is not limited to Acts of God (floods, severe snow etc), fires, strikes, network failures (including hardware/software failures) and supplier failures. During such event, your order may be suspended for the period of the event, until it is safe to dispatch.

We reserve the right to cancel your order if you do not take notice of our terms of delivery and purchase goods irrespective of our set dispatch time. We will contact you within 24 hours of purchase should this occur and provide a refund within 7 days.

We are only responsible for preparing your order and dispatching it within our dispatch time (see 5.1) and are not responsible for delays encountered after posting by Royal Mail or other postal services involved in delivery. Although First Class mail in the UK should be received within two working days, we have known instances where it has taken up to three weeks. Please keep this in mind when ordering for an occasion that is less than three weeks away.


Privacy Statement and Cookie Policy

6.1 In line with the Data Protection Act (1998), we will only request details we deem essential to complete your order and these details will only be used for this purpose.
6.2 We will not give your details to any third party other than the postal service who will deliver your goods.
6.3 Your details will not be used for marketing purposes unless you subscribe to our newsletter.
6.4 You have the right to cancel your subscription to our newsletter at any time



Any information we hold on you will be held securely and you may ask to check this information at any time by emailing us. If you find any inaccuracies, we will amend as necessary.
We use PayPal as our payment processing partner. You will be directed to PayPal’s secure payment facility on purchase of our goods. Any information supplied to PayPal is not disclosed to ourselves. PayPal’s Privacy Policy can be viewed here.
Cookies are small data files held on your computer.  We use them on this website to remember items placed in your shopping basket prior to checkout and to remember your account log in details (if you select for your browser to do so).  Once your order is placed, your basket is emptied.  We do not use cookies to analyse your browsing history or for advertising on this site or on external sites.  By continuing to use this website, you accept our use of cookies.
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